Hestia Floors
Originated from Eden
 

Limited Residential & Commercial Warranty for LVT

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GREENISM COLLECTION/ ARTISTRY COLLECTION

ENGINEERED VINYL PLANK

Limited Lifetime Warranty

Manufacturing Defects:

We warrant that this product is free from manufacturing defects, and will replace or repair any defective planks beyond standard 5% waste factor at no cost to you, subject to the provisions in this document.

Lifetime Exclusive Structural Warranty:

We will replace or repair any defective plank that delaminates (separates due to poor  bonding) beyond standard 5% waste factor at no cost to you for as long as you own your home, subject to the provisions in this document. ANY OBVIOUS DEFECTS INSTALLED, ARE THE RESPONSIBILITY OF THE PERSON INSTALLING THE FLOOR, AND WOULD NOT BE COVERED BY WARRANTY.

12mil wear layer- 50 Year Residential Warranty/ 5 Year Light Commercial Warranty

Definition of Limited Lifetime Warranty:

Full credit for defective material, and maybe with reasonable labor costs.

This Warranty is non-transferable, and applies to the original purchaser when purchased from an authorized retailer. Proof of purchase required. In all cases, Hestia Floors, Inc.. reserves the right to inspect the flooring and to remove a sample for analysis, if necessary.

Hestia Floors Luxury Vinyl Planks limited warranties are valid provided LVT Plank is installed and maintained in accordance with Hestia Floors, Inc.’s installation and maintenance guidelines available on-line at www.hestiafloors.com. Hestia Floors LVT Planks reserves the right to deny applicable replacement labor charges if original flooring was not installed by a professional flooring installer.

Residential No Wear-Through Warranty:

We warrant the finish will not wear through for the specified years after date of purchase. We will replace or repair worn planks beyond standard 5% waste factor at no cost to you when installed as an interior residential floor, subject to the provisions in this document.

Light Commercial No Wear-Through Warranty:

Well-made  warrants  that  in  the  event  the  flooring supplied  to  the  original  purchaser wears-out  from  normal  foot traffic  in  an  approved  commercial  setting  within  10/5 years  of  the  date  of  purchase,  the  defective  material  will  be replaced  free  of  charge (“Wear-out” means the pattern and color of the floor is removed, caused by the removal of the protective wear layer.)

To receive replacement planks, defective material must be confirmed and reported in writing to the retailer from which flooring was purchased within the applicable warranty period.

We may reimburse reasonable labor charges to replace defective planks; if the original floors were installed by a professional flooring contractor (receipt/payment of installation is required).

Provisions

This Warranty is non-transferable, and applies to the original purchaser when purchased from an authorized retailer. Proof of purchase required. In all cases, we reserve the right to inspect the flooring and to remove a sample for analysis, if necessary. We also reserve the right to accept or deny any labor charges, if flooring is not installed by a professional flooring installer.

THIS WARRANTY DOES NOT COVER DAMAGE OR DEFECTS RESULTING  FROM OR IN ANY WAY ATTRIBUTABLE TO:

1.  The installation or suitability for installation. All warranties regarding installation or suitability for installation are the responsibility of the installer and/or your dealer.

2.  Minor shading variances, color or texture differences not represented in dealer showroom samples.

3.  Obvious defects or shading issues after installation. It is the responsibility of the installer to inspect the flooring prior to installation.

4.  Improper storage, handling, or acclimation of the flooring.

5.  Scratching, denting, fading, or loss of gloss over time. All flooring will scratch, dent, or lose gloss over time.

6.  Mold or moisture problems underfloor caused from: sub-floor moisture, plumbing leaks, liquid spills, flooding, and etc.

7.  Damage from fire, burns, or intentional abuse.

8.  Settlement or movement of the structure (sub-floor or floor joists) to which the flooring is attached.

9.  Variations in color, grain, and markings that exist in the flooring when new, or that develop over time due to sunlight or other UV exposure or aging.

10. Staining from non-consumable food and drink items.

11. Damage caused by vacuum cleaner beater bar.

12. Indentations or damage caused by improper rolling loads, castor wheels, chairs or other furniture without proper floor protectors.

NOTES:

Like all flooring, this flooring can be scratched, lose gloss over time, or fade due to exposure to direct sunlight. Please keep in mind that pets, grit, and some children’s toys can scratch your floor. Use furniture pads under heavy furniture to spread the load over a larger area; use felt or other soft protectors under chair legs; small area rugs are helpful for removing grit from shoes (both inside and outside), and protecting areas in front of sinks, stoves, and other areas that are subject to higher traffic or pivotal loads. Never push or pull heavy furniture or appliances across the floor.

This writing is the complete and exclusive statement of the Warranty, and is in lieu of all other expressed, implied, and/or statutory warranties. We assume no liability for incidental or consequential damages. The sole remedy provided herein at our discretion, is the repair, or replacement for defective products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

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  • Hestia Floors, Inc. 11220 Grader Street, Suite 300      info@hestiafloors.com Tel: 469-606-5181 Fax: 214-341-7120